I wanted to share our experience with the Roscoe Brown service technician, Mikey Tidwell. He immediately went to work to find the problem and in minutes he found the issue. He had to work in the hot attic to resolve the problem and with no complaining whatsoever. As a matter of fact, he kept is very kind and polite demeanor all the while under such uncomfortable conditions. I cannot express how professional, personable and considerate this young man was during his service call. We were quite impressed with his urgent consideration to help us resume our failed cooling system. The Roscoe Brown Company should consider itself fortunate to have such a hard working, knowledgeable young man working for them. We thank you for sending someone so quickly and fixing our problem. And I must say the young lady that took our service call, I believe her name was Lori, was such a sweet, considerate contact to begin our journey with Roscoe Brown. Thank you to Mikey and Lori and the Roscoe Brown Company for doing such a great job!