Privacy Policy
Last Updated November 24, 2025
1. Introduction
Roscoe Brown, Inc. is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and protect your personal information, including information collected for text message (SMS) communications.
2. Information Collection
We collect personal information when you interact with our website or our team, such as when you:
– Request services or a quote
– Schedule an appointment
– Apply for a job
– Contact us by phone, text message, web form, or chat
This information typically includes your name, contact details (such as phone number and email address), service address, and any other information you choose to provide. We may also collect limited technical information (such as IP address and browser type) to help us improve site performance and security.
3. Use of Information
The personal information you provide is used for purposes such as:
– Contacting you regarding the services you have requested
– Scheduling, confirming, and following up on appointments
– Sending account- or billing-related communications
– Communicating with job applicants about potential employment opportunities
– Improving our services, website experience, and customer support
– Providing SMS communications when you have given consent (see “SMS Data & Consent” below)
4. Data Protection
We take the security of your personal information seriously and implement appropriate measures designed to protect it from unauthorized access, disclosure, alteration, or destruction.
5. Information Sharing and Non-Disclosure
Roscoe Brown, Inc. does not sell or rent your personal data to third parties.
We may share your information only in the following limited circumstances:
– With trusted service providers (such as hosting, analytics, or SMS messaging vendors) who process information on our behalf and are not permitted to use it for their own marketing purposes
– As necessary to provide the services you request (for example, dispatching technicians)
– As required by law, regulation, or legal process, or to protect our rights, property, or safety
Mobile opt-in, SMS consent, and phone numbers collected for SMS purposes will not be shared or sold to any third parties or affiliates for marketing purposes.
6. Data Retention
We retain your personal information for as long as necessary to:
– Provide you with services
– Maintain business and service records
– Comply with legal and regulatory obligations
– Resolve disputes and enforce our agreements
7. Your Rights
You may have the right to access, correct, or delete your personal information, subject to applicable law. If you wish to exercise these rights, please contact us using the information in the “Contact Us” section below.
8. SMS Data & Consent
If you choose to opt in to receive SMS messages from Roscoe Brown, Inc.:
– We will collect your mobile phone number, your consent choice (opt-in/opt-out), and related messaging preferences.
– We use this information to send the types of text messages you have agreed to receive, such as appointment reminders, service updates, billing notices, and occasional promotions related to our HVAC, plumbing, and drain services.
– Mobile opt-in, SMS consent, and phone numbers collected for SMS purposes will not be shared or sold to any third parties or affiliates for marketing purposes.
– We may share your phone number with our SMS service provider solely for the purpose of sending messages you have opted in to receive. Our providers are not allowed to use this information for their own marketing.
You can opt out of marketing and informational text messages at any time by replying “STOP” to any message, or by contacting us using the information below. Reply “HELP” for assistance.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of the website after changes are posted constitutes your acceptance of those changes.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us through our website or at:
Roscoe Brown, Inc. Heating, Cooling, Plumbing & Drains
959 N Thompson Ln
Murfreesboro, TN 37129
Phone: (615) 203-3874
Email: info@roscoebrown.com
Terms and Conditions
Last updated November 24, 2025
By using this website and our communication tools (calls, texts, forms, and chat), you agree to these terms.
1) SMS Terms & Conditions
1.1 SMS Consent & Communication
If you choose to opt in, you authorize Roscoe Brown, Inc. to send SMS messages to the mobile number you provide.
The information (phone numbers and SMS consent status) obtained as part of the SMS consent process will not be shared or sold to third parties or affiliates for marketing purposes.
1.2 Types of SMS Communications
If you have consented to receive text messages from Roscoe Brown, Inc., you may receive messages related to:
– Appointment reminders and scheduling updates
– Service updates and follow-up messages after a visit
– Billing notifications and account-related messages
– Occasional promotions or special offers related to our HVAC, plumbing, and drain services
1.3 Message Frequency
Message frequency may vary depending on the type of communication and your level of engagement, but you can generally expect a limited number of messages associated with your appointments, service activity, and occasional promotions.
1.4 Potential Fees for SMS Messaging
Standard message and data rates may apply, depending on your mobile carrier’s pricing plan and whether messages are sent domestically or internationally. Check with your carrier for details on your plan and any applicable charges.
1.5 Opt-In Methods
Customer will Opt-In for SMS messaging from Roscoe Brown, Inc., Inc through intake forms on their website located at https://roscoebrown.com/. This agreement for SMS will not be shared with third parties for marketing purposes.
1.6 Opt-Out Methods
Customer will be able to opt out of SMS messaging from Roscoe Brown, Inc. by replying STOP at any time to any received SMS message, once opted-out they will receive no further SMS communication. They can Opt back In at any time by replying START.
1.7 Help
If you are experiencing any issues with our SMS messages, you can:
– Reply with the keyword “HELP” to any SMS message, or
– Contact us directly at (615) 203-3874 or info@roscoebrown.com, or through our website contact form.
1.8 Standard Messaging Disclosures
– Message and data rates may apply.
– You can opt out at any time by texting “STOP.”
– For assistance, text “HELP” or contact us at (615) 203-3874 or info@roscoebrown.com.
– Our SMS message frequency will be from 50 to 1000 text messages daily across all users.
– Wireless carriers are not liable for delayed or undelivered messages.
2) Other Communications (Calls, Email, and Chat)
When you provide a phone number or email address in connection with a service request, quote, or job application, you authorize Roscoe Brown, Inc. to contact you using that information for:
– Scheduling and coordinating service visits
– Providing service updates and follow-up communications
– Responding to questions or requests
– Communicating about job applications and potential employment
These communications may occur by phone call, email, or chat. Marketing text messages are only sent when you have provided explicit SMS consent as described in Section 1.
3) Call Recording & AI Notes
We may record or transcribe business calls and meetings to improve service and for quality assurance. Where required, we will provide a recording notice; by continuing with the call after such notice, you consent to the recording and/or transcription as applicable under state and federal law.
4) Acceptable Use & Prohibited Content (Texts)
Our texting is operated through RingCentral and must comply with its Acceptable Use Policy and SMS/MMS Content Policies, including requirements for consent and opt-out mechanisms. Prohibited content (such as illegal, abusive, or deceptive messaging) is not allowed. Violations may result in message blocking by carriers or RingCentral.
5) No Warranties; Limitation of Liability
This website and our communication services (including calls, texts, forms, and chat) are provided “as is” and “as available,” without warranties of any kind, either express or implied.
To the fullest extent permitted by law, Roscoe Brown, Inc. is not responsible for any indirect, incidental, special, or consequential damages arising from your use of the site or communication services.
6) Governing Law & Venue
These terms are governed by the laws of the State of Tennessee, without regard to its conflict of laws principles. Any disputes arising out of or relating to these terms or your use of the site shall be brought exclusively in the state or federal courts located in Rutherford County, Tennessee.
Principal location:
Roscoe Brown, Inc. Heating, Cooling, Plumbing & Drains
959 N Thompson Ln
Murfreesboro, TN 37129