Our Most Recent Service Reviews
Saturday 9/24/22 we put in an emergency call as we noticed a leak in the water line off of the softener system into the house rendering us with out water until we could get it fixed. Roscoe Brown Heating sent out one of their technicians Jamie Jarrett, ...first thing the next morning. Jamie was extremely professional and very personable. He was able to fix the leak in less the 30 minutes and also quoted us a new system that would be more efficient than the band aid one we currently inherited when we bought this house. Although this was an emergency call on the weekend, Roscoe Brown does not charge emergency prices as their hours are 7 days a week there for only charging customers normal prices. I highly recommend Roscoe Brown as well as will be asking for Jaime to come put in our new Softener system *in the future.
I had a clog in the AC drain pipe. Nathan came out and was very nice and explained everything he was doing and offered tips and maintenance that could be done to keep this from happening again. Would 100% recommend!
Henry and Roderick did a fantastic job at finding the leak and doing it quickly. Henry has a very good attitude and has good personal service. All companies need a Henry and Roderick!
New to the area and needed a new gas line run at our house. Jesse arrivied right on time, evaluated the job and completed everything in an efficient and professional manner. Polite and knowledgable.
I was glad to see a two man crew do such a great job. Respectful, efficient, and cordial. Everything is fine and I can't wait to see my next electric bill. What a coincidence! The mail just came as I was typing this...Nice coffee cup! And ...cookies!?SWEEEET!
When my AC ceased working after a power outage I called a few other top tier vendors in the area. They each claimed they weren't available to for 1-2 weeks. Roscoe Brown was my fourth call. They should have been my first. Roscoe Brown came to my aid ...within 24 hours. Beyond the immediate response, Nathan arrived and thoroughly began troubleshooting. After determining it was a faulty board, he made arrangements to get replacement parts and make repairs. He also made the necessary repairs to get the AC operational while the new parts were shipped. Nathan ensured the process was as quick and easy as possible until the job was completely done. He was very responsive and went out of his way to explain every step of the process. Communication was top notch. I would highly recommend Roscoe Brown to anyone in need of reliable, friendly, and high-quality service.
We had Jesse, Tim, and Mabry out these past few days replacing water lines. These three guys went above and BEYOND with customer service, friendliness, and general work. They were on time, kind, and clean. I will forever request these three specifically ...for any future work. 10/10 recommend!
Austin Gamble was our service tech today and he did an AMAZING job!! He serviced both of our A/C units and our upstairs heat pumps. He checked thermostats and performed all of the maintenance tasks hat were needed. He worked quickly and efficiently and ...when completed gave us very thorough synopsis of his findings. Very professional and even made friends with our dog! Look no further - Roscoe Brown is the A/C company you want! Even Angie from dispatch was exceptionally kind, patient and professional! Superb!
Had three toilets replaced. Roscoe Brown was able to schedule my service promptly. (They were even was able to get me worked in on a Friday so I would not to have to wait through a weekend with leaky toilets.) Service technician, Dylan Eady arrived on ...time and completed the job in a timely manner. Very pleased with everything. Thanks so much!