Air Conditioning and Heating Customer Testimonials -Nashville, Murfreesboro, and Tullahoma
I have done business with Roscoe Brown since I moved to this home in 2002. They had been servicing the heating/cooling unit here prior to my move and I continued their services. They come in the spring and fall for a thorough check. The unit, which now has to be 20 years old or older, continues to work well. I find them to be easy to deal with and any time I have had a problem I feel they have been more than fair as they have dealt with it.
I wanted to share a note of appreciation to your team at Roscoe Brown. As you know we have had our share of HVAC issues this summer. Starting with our bottom unit going completely out in July and most recently our upstairs unit malfunctioning. I can’t remember all of the guys’ names that spent time helping us over the summer. But, every person that represented Roscoe was helpful, kind , professional and demonstrated the passion and commitment of Roscoe Brown’s 70+ year legacy. Not to mention we had a newborn (3 weeks old) when we made our first call, the guys were still very courteous and respectful of our new baby. Although we ultimately had to purchase two brand new units…for a 6 year old house…in the end it was worth it. We now have a temperature regulated home, with absolutely no HVAC issues. Hey I’m looking forward to winter, just to see how regulated the heat will be at home. :) Thanks again for being THE BEST in your business.
Just wanted to let you know how pleased I am with the installation of our new Carrier Heat Pump System. Your people were courteous and prompt, and extremely hard working. You can expect me to continue to use RBI for my heating and air conditioning. P.S. After spending 25 years in the HVAC industry, believe me, your people are the best.
I just wanted to pass on a compliment to everyone at Roscoe Brown. My daughter's A/C went out and I called Roscoe Brown. As always, you responded promptly. Your repairman, Rick Davis, did a great job putting a band-aid on a worn-out unit and he got it working during the holidays. Your crew came out, installed a new Carrier unit and life has been cool since. Thanks again!
We write to express our satisfaction and gratitude to you and your workers for exceeding our expectations. Tommy gave us every bit of the information and education we needed. All four installation workers were courteous, skilled and efficient. Our experience has confirmed the good reputation of your company; it has been a pleasure doing business.
Dear Mr. Brown, The heat pump at my home went out recently...not a good time for a major expenditure! However your team of fine employees made what could have been a traumatic experience quite manageable. I was very pleased with the level of professionalism and service your company offered. The proposal was done in a timely manner, typed and in outlined understandable terms. Your staff answered all questions thoroughly without any pressure to "nail a sale." Well, Mr. Brown, thank you for allowing me this wonderful opportunity to say: JOB WELL DONE.
Quick to respond and a very friendly bunch of people! About nine years ago Roscoe Brown installed our two units in our house. Over the years, whenever we've had issues, they've come right out to fix them. Recently, they completely replaced our unit that died. They are professional, a friendly bunch of people and do good work.
Easy to deal with and they do what they say! We've been using Roscoe Brown since probably 2003 or 2004. They always came when they said they were going to come. They just put in a heating and cooling unit two weeks ago. A whole bunch of people from Roscoe Brown came. They were careful and put their footies on. They took out some insulation but they vacuumed it clean for us. They did exactly what they should have done, the work was good, and everything's working. We originally found Roscoe Brown in the phone book and we were looking for something in the area to keep our tax dollars in our county. We found them, checked them on the Better Business Bureau, and called them. That's usually what we do for these kinds of things. They had put in the big heating and cooling system before, and now they come twice a year to check the system. They also did a little work on the old unit to keep it running as long as it could, but we installed two new pieces two weeks ago. Roscoe Brown is easy to deal with and they do what they say they're going to do!