Tooting Our Own Horn: Our Favorite Customer Reviews

“If a man has any greatness in him, it comes to light, not in one flamboyant hour, but in the ledger of his daily work.”– Beryl Markham

Great service begins with great people, and at Roscoe Brown, we are fortunate to have the best in the business. Every day, our service professionals go above and beyond to deliver an exceptional experience, turning our customers into our biggest fans and brand evangelists. From being prompt and courteous to ensuring that our customers understand the work our techs are doing, our team demonstrates greatness, every day, through their exemplary work and dedication. Take a look at what some our fans had to say in this last month alone:

Matt was extremely courteous from the minute I answered the door. I felt that he thoroughly explained a minor problem that we had with our drain line and made a recommendation to us, without pressure. He was very professional and genuinely nice! – Jim and Cindy B. on 02/28/17

Shelby did an OUTSTANDING job telling me what he was going to do, how he was doing it and explained what the part that I needed for my unit was. He had another gentleman helping him. I believe it was either Jay or something like that. They both went above and beyond. They used my water hose to clean the unit and even rolled it back up for me. I would recommend them to anyone. Thanks – Larry D H. on 02/24/17

I was very pleased with my service for my heating/air conditioning unit. James M was very professional, showed up on time and took very good care servicing my unit and my home. He was thorough and quick about it. I appreciate a true professional repairman Thank you very much James. – Maureen L. on 02/23/17

Joe Prior replaced our water heater today. He was prompt, informative and honest! I am very satisfied with our Roscoe Brown experience – Stephanie K. on 02/01/17

Chris J. was on time, professional & wore those “booties” over his shoes, so there was no mess on my floors (I really appreciated that!). It didn’t take him long to diagnose the problem with my heat & give me a quote. They were going to have to order the part, but he told me he would call to tell me when I could expect it to come in. He called back within 15 minutes to let me know they picked up the part in Nashville & would have my heat fixed the same day! I will definitely be using them again. – April G. on 02/01/17

Our service pro was such a nice young man. He was so friendly and full of knowledge. His manners were superb. He was so professional and answered all of our questions. He was a good worker and everything was done so clean and neat. We really thought highly of him. –Robbie N. on 03/30/17


Praise like this doesn’t come easily, or by accident, and the outstanding work of our professional team doesn’t go unnoticed. Thank you for all you do. Have a need for plumbing or HVAC? Call 1-888-MYROSCOE today.